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KING CAMPBELL

Household Services for the Modern Realm

Frequently Asked Questions

Common questions answered by the royal court

📋 Booking & Scheduling

How do I book a service?
You can book a service by filling out our contact form, sending us an email, or giving us a call. We'll get back to you within 24 hours to confirm your booking and discuss the details.
How far in advance should I book?
We recommend booking at least 2-3 days in advance for regular services. For larger jobs or during busy seasons (spring/summer), booking 1-2 weeks ahead is best. Same-day service may be available depending on our schedule.
What are your operating hours?
We typically operate Monday to Saturday, 8am to 6pm. Weekend and after-hours services may be available upon request. Contact us to discuss your scheduling needs.
Can I cancel or reschedule my booking?
Yes! We understand plans change. Please give us at least 24 hours notice for cancellations or rescheduling. Last-minute cancellations may incur a small fee.

💰 Pricing & Payment

How is pricing determined?
Most services are charged by the hour. For larger projects, we can provide a fixed quote after assessing the job. Visit our pricing page for base rates, and contact us for a personalized quote.
What payment methods do you accept?
We accept cash and bank transfer. Payment is due upon completion of the service. For ongoing regular services, we can arrange weekly or monthly billing.
Is there a minimum booking time?
Yes, we have a 1-hour minimum for all hourly services. This helps us manage travel time and ensure quality work.
Do you offer discounts for regular customers?
Absolutely! We offer 10% off for customers who book weekly services. We also have special package deals - check our pricing page or ask us about current offers.

🛠️ Services

What areas do you service?
We currently serve the local New Zealand area. Contact us with your location and we'll confirm if we can help. We may be able to travel further for larger jobs.
Do I need to provide equipment or supplies?
For most lawn and garden work, we bring our own equipment. For cleaning services, we can use your products if preferred, or bring our own. Let us know your preference when booking.
Do I need to be home during the service?
It's not required for outdoor work. For indoor services, we recommend being present for the first visit. After building trust, many clients provide access arrangements.
What if I'm not satisfied with the work?
Your satisfaction is our priority! If you're not happy with any aspect of our work, let us know immediately and we'll make it right. We're committed to delivering royal-level service.

👥 About Us

Are you insured?
We take care to work safely and responsibly. Please contact us to discuss specific insurance questions for your project.
Why are your services provided by students?
King Campbell was founded to give students valuable work experience while providing affordable, quality services to the community. We're motivated, eager to learn, and committed to doing excellent work.
How can I leave a review?
We'd love to hear your feedback! You can send us a testimonial through our contact form or share your experience when we follow up after your service.

Still Have Questions?

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